Organization invitations will only take effect from 13 July 2026 onwards.

Overview

When you add an employee to your organization via the SeaTalk Admin Center, an invitation will be sent to them that they must accept via the SeaTalk mobile app before being officially onboarded. This gives employees a chance to confirm their intent to join and keeps your organization's membership accurate and secure.

Bypassing invitations

If your organization has verified a domain with us, any added employee whose email address matches a domain in your list of verified domains will be automatically added, without requiring an invitation. For more information on verified domains, please refer to this article.

Tracking sent invitations

All invitations sent from your organization are listed in the Sent Invites tab. To access it:

1. Go to the Organization tab in the SeaTalk Admin Center.
2. Click Manage Requests & Invites.
3. Select the Sent Invites tab.

The table displays the following columns for each invitation:

1. Name – Employee's name entered when the invite was sent.
2. Email – Employee's email, which the invite was sent to.
3. Department – The department assigned to the employee at the time of the invite.
4. Invite Status – The current status of the invitation (see below for more details).
5. Last Updated – When the invite status was last changed.
6. Inviter – The account that sent the invitation.
7. Action Menu – Options to manage the invitation (see below for more details).

Understanding invite statuses

Each invitation in the Sent Invites table will have one of the following statuses:

Managing invitations

Click the Action Menu icon (⋮) on any row in the Sent Invites table to see the available options. The options shown depend on the invite's current status:

Invitation expiry

Invitations are valid for 7 calendar days from the date they are sent. If the employee does not respond within this window, the invite will automatically expire.

• The employee will receive a notification informing them that the invitation has expired.
• The invite status in the Sent Invites table will update to Expired.
• You can resend the invitation at any time after it expires.

What the invitee sees

When you send an invitation, here's what happens on the invitee's end:

1. If you have checked "Send Email Invitation" when adding the invitee into your organization, they will receive an email notifying them of the invitation. If they are new SeaTalk, the email will guide them to install the application as well.

   Note: It is recommended to always leave "Send Email Invitation" checked, unless you have a separate onboarding process of your own that involves notifying a new employee to download SeaTalk.

2. Once the invitee logs into SeaTalk, they will receive an invitation message from an account called "SeaTalk Team" which they can easily locate in their chatlist. The message includes your organization's name and the invite expiry date.
3. The employee taps Respond to invitation in the message.

   Note: Invitations can only be responded via the SeaTalk mobile app, v3.68 and above.

4. A prompt appears asking them to Accept or Decline the invitation.
   
   • If they accept and onboarding is successful, they will receive a "Welcome Onboard" confirmation message.
     • If onboarding is unsuccessful, they will receive an "Onboarding failed" confirmation message.
   • If they decline, they receive a confirmation message and communication with your organization remains disabled until a new invite is accepted.

Frequently asked questions

I cancelled an invite by mistake. Can I undo it?

You cannot undo a cancellation, but you can resend a new invite to the same employee. Their status in the Sent Invites table will return to Pending once the new invite is sent.

Why isn't the newly invited employee showing up in my Organization table yet?

Invited employees only appear in the Organization table after they have accepted the invitation. Until then, you can track their invite in the Sent Invites table.

How do invitations work with Batch Import?

Batch imports still works as per normal, just that each imported row will be handled individually:

• Added employees that bypass the invitation will be automatically onboarded into your organization, and can be found in the main table of the Organizations page.
• Added employees that require invitating will have invitations sent out to them, and can be found in the Sent Invites table.